[ Help center ]

Everything you might ask.

Quick answers grouped by topic. If something's missing, reach support@fendfee.com — we read every email and update this page when we see a pattern.

Getting started

What fendfee is, what it costs, and how it stays safe.

What is fendfee?+

fendfee is a cashback platform for crypto traders. We share back up to 50% of the trading commissions you pay on partner exchanges, settled in USDT on BEP-20.

How does fendfee make money?+

Partner exchanges pay us a referral commission for the volume our users generate. We keep a slice and pass the majority back to you as cashback. The exchange charges you the same fee — fendfee just routes a share of it back to your wallet.

Is using fendfee free?+

Yes. There is no subscription and no fee on top of what your exchange already charges. Just sign up, link a UID, and the cashback starts.

Is it safe? Does fendfee touch my funds?+

Never. We only ever read your trading volume from the partner exchange. We don't have API trading rights, we cannot move funds, place trades, or initiate withdrawals on your behalf. Your assets stay 100% on the exchange you trade on.

Can I connect more than one exchange?+

Yes. Link a UID on Bitget, OKX, Bybit, WEEX, LBank, and BingX all from the same dashboard. Cashback from every connected account flows into the same fendfee balance.

Exchanges & UIDs

Linking your trading account, KYC transfers, switching referrals.

Why do I need to register with your referral link?+

Exchanges only credit us for users registered through our link. If you signed up to the exchange independently, the exchange can't share commissions on your trades — and we can't share cashback. The referral link is what unlocks the whole flow.

I already have an exchange account — can I still join?+

Often yes, through a KYC-transfer process or by creating a sub-account under our referral. Each exchange page (e.g. /partners → Bitget) walks through the exact steps for that exchange.

How long does UID matching take?+

Most UIDs go green in minutes — our system pulls fresh referral records from the partner several times per hour. If your registration just happened, retry within an hour.

Why was my UID rejected?+

The most common reason is that the account wasn't registered through fendfee's referral. Other reasons: KYC pending at the exchange, duplicate of another fendfee account, or sanctioned jurisdiction. The rejection email lists the exact reason and what to do.

Can I switch a referral after the fact?+

Some exchanges (Bybit, BingX, LBank, sometimes Bitget) allow KYC/account transfer to a new referral. Others (OKX, WEEX) require a fresh sub-account. Email support@fendfee.com with your exchange and we'll guide you.

Account & security

Email verification, two-factor, password resets.

Do I need to verify my email?+

Yes — we send a confirmation email at signup. Click the link to activate the affiliate program and email-based withdrawal codes. Cashback still accrues before verification, but you can't withdraw or claim affiliate payouts until you confirm.

Do you support 2FA?+

Yes. Open Settings → Security and enable TOTP (Google Authenticator, 1Password, Authy — anything that handles RFC 6238 codes). Highly recommended once your balance grows.

I forgot my password.+

Use the Forgot password link on the sign-in screen. We'll email a reset link valid for 30 minutes.

Is my data shared with the exchanges?+

Only your UID and aggregated volume — that's what we receive. We don't share your email, IP, or other PII with exchange partners.

Earnings

How cashback is calculated, when it lands, what affects it.

When does cashback show up in my balance?+

We pull commission data daily from each partner. Trades you make today usually credit to your fendfee balance the next day. In rare cases (heavy partner backlog) it can stretch to 24 hours.

How is my cashback calculated?+

Cashback = your taker fee × the partner's rebate share. Example: $1,000,000 in monthly volume × 0.06% taker × 50% rebate = $300/month back as USDT. Always against the taker fee — maker fees are too low for the math to be meaningful.

What rebate rate does each exchange give?+

Bitget, OKX, WEEX, LBank, BingX: up to 50% of your taker commission back. Bybit: up to 30%. The exact rate is shown on each partner's page.

Does my VIP level on the exchange affect this?+

Our rebate % is fixed regardless of your VIP level. But if your VIP tier lowers the taker fee you actually pay, the dollar amount of cashback goes down with it — because we're sharing back a percentage of a smaller fee.

Why does my cashback look small even though I traded a lot?+

Because it's calculated from the taker fees you actually paid. Heavy maker-only flow or low-fee VIP tiers naturally produce smaller cashbacks. The dashboard shows exact numbers per trade-period — no hidden rounding.

Wallet & withdrawals

How to get your cashback into your wallet.

How do I withdraw my cashback?+

Sign in → Wallets → add your USDT BEP-20 address. Then go to Withdraw, enter an amount, and confirm with the 6-digit email code we send. Funds settle in under a minute on BSC.

What's the minimum withdrawal?+

10 USDT.

Why only BEP-20?+

USDT on BEP-20 (BSC) has the lowest network fees and fastest settlement. We picked it as the only payout rail to keep things simple, predictable, and cheap for everyone.

Why is my withdrawal taking longer than usual?+

Almost always one of: BSC network congestion, a typo in the destination address, or our risk system flagging the address for review. Check the Withdrawals page for the live status; if it's been more than 30 minutes, contact support.

How can I cancel a withdrawal?+

If it's still in 'pending' status (not yet broadcast on-chain), email support@fendfee.com fast — we can usually cancel and return the amount to your available balance within minutes. Once on-chain, it can't be reversed.

Affiliate program

How to earn from inviting other traders.

How does the affiliate program work?+

Anyone you bring in via your referral link is permanently linked to your account. When they earn cashback, you earn a percentage of it on top — paid in USDT, automatic, lifetime.

What are the commission tiers?+

Up to 9 active referrals: 15% of every cashback they earn. 10 active referrals or more: 20% on all of them. Recalculated continuously.

When does my affiliate commission unlock?+

It accrues into your pending balance the moment your referee earns cashback (not when they withdraw). After our daily review (next day at the latest), it moves to your available balance and is yours to withdraw.

Does affiliate commission cost my referral anything?+

No. fendfee pays affiliate commission out of our share — your referral always receives their full cashback, no deductions, no splits.

Where do I track my affiliate earnings?+

Sign in → Affiliate (in the dashboard sidebar). You'll see every referral, their volume, every commission row, and your active-referral count in real time.

Still stuck?

support@fendfee.com — usually a real human reply within a few hours.

Open a ticket →